Refund policy

At Ceeva, customer satisfaction is our highest priority. Please review our Return & Refund Policy carefully before placing an order. By making a purchase from our store, you agree to the terms outlined below. This policy applies to all orders delivered within the United Kingdom.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the following conditions must be met:

Items must be unused, unworn, and in their original condition.
All original tags and labels must remain attached.
Products must be returned in their original packaging.
A valid proof of purchase (such as your order confirmation or receipt) must be provided.

Returns that do not satisfy these requirements may not be eligible for approval.

2. Requesting a Return

To begin the return process, please contact our Customer Support team at support@ceeva.store.

After your return request has been reviewed and approved, we will provide:

Detailed return instructions.
A return shipping label, where applicable.

Please note that returns sent without prior authorization may be refused.

3. Damaged, Faulty, or Incorrect Orders

We recommend inspecting your order as soon as it arrives.

If you receive:

A damaged item,
A faulty or defective product,
An incorrect product, color, or size,

please contact us within 48 hours of delivery at support@ceeva.store, including clear photographs of the issue. We will assess your claim promptly and work to resolve it as quickly as possible.

4. Exchange Policy

Exchanges are available for eligible orders when:

The item arrives damaged.
The product is defective.
You receive an incorrect item.
You receive the wrong size.

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Charges

Ceeva does not apply any restocking fees to approved returns.

If your return meets the eligibility requirements, no additional return handling charges will be deducted from your refund.

6. Refund Procedure

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If your refund is approved:

Refunds will be issued to the original payment method used for the purchase.
Standard processing time is 5–7 business days.
Refunds are generally completed within 7 business days after approval.

Please note that your financial institution or payment provider may require additional time before the funds appear in your account.

7. Promotional Offers & Discount Codes

Discount codes, promotional offers, and sale prices must be applied during checkout.

We are unable to:

Apply promotional discounts after an order has been completed.
Refund the value of unused discount codes or expired promotions.
Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Address: 8 Warden Hill Cl, Luton LU2 7AQ, UNITED KINGDOM

Phone: +44 7700 900123

Email: support@ceeva.store

Our Customer Support team is committed to providing prompt assistance and ensuring your shopping experience with Ceeva is smooth, secure, and enjoyable.